EJBCVEXP

ERNEST JAMES BUCHAN BEng (Hons) AMIEE

Email: ernest.buchan@dial.pipex.com

PROFILE

A professionally qualified and highly experienced IT engineer with extensive knowledge and skills in NT^®,Novell^® NetWare, SunOS^® and Solaris^® internetworking, EMAIL, videoconferencing and general hardware and software technical support.

KEY SKILLS

Supervising administrative, stores and engineering staff within multi disciplinary teams ensuring compliance with SLAs.

Managing budgets and compiling reports to senior management or board.

Identifying potential network problem areas/bottlenecks.

Designing LAN installations.

Managing and administering multi-platform LANs.

Initiating multi-disciplinary dialogue to ascertain needs.

Determining optimum hardware/software requirements.

Selecting and evaluating training requirements for all levels of staff.

QUALIFICATIONS

EMERGENCY AID

INCLUDING THE APPOINTED PERSON July 2002

COMPAQ TECHNICAL CERTIFICATION July 1997

Servers

COMPAQ TECHNICAL CERTIFICATION June 1997

Desktops and Notebooks

SELF STUDY WITH INDEPENDANT EXAM August 1996

CNA (Certified Netware Administrator) Novell 3

LEEDS METROPOLITAN UNIVERSITY 1990 - 1995

Leeds, W. Yorks.

BEng (Hons) Electronic Systems Engineering

LEEDS POLYTECHNIC 1988 - 1990

Leeds, W. Yorks.

BTEC HNC Electronic and Electrical Engineering

CONTROL DATA INSTITUTE 1985 - 1986

Leeds, W. Yorks.

CDI certificate in Electronics and Computing

PETERHEAD ACADEMY 1974 - 1975

Peterhead, Aberdeenshire.

Scottish Higher Certificate in:

Mathematics

Engineering Science

Engineering Drawing

O Level:

Physics

PETERHEAD ACADEMY 1973 - 1974

Peterhead, Aberdeenshire.

O Level:

Mathematics

Applied Mechanics

Engineering Drawing

Arithmetic

English

Chemistry

Biology

Geography

PROFESSIONAL MEMBERSHIP

Associate Member of the Institution of Electrical Engineers.

CAREER REVIEW

SPECIALIST COMPUTER CENTRES 1996 - 2000

SUPERVISOR MAINTENANCE ENGINEERING - LEEDS CITY COUNCIL 1999

SCC has the contract for hardware maintenance with Leeds City Council. I was chosen by SCC to run a team of four engineers and an administrator within a contract which was in difficulties due to staff morale and logistical problems with spares. During the time I was at this site, I managed to clear a backlog of outstanding faults and set up a realistic stock of spare parts and loan machines.

TEAM LEADER MAINTENANCE ENGINEERING - HALIFAX plc. 1996 -1999

SCC was the main contractor supporting Halifax plc in Halifax. My duties included supporting all Halifax computing and communications systems in their seven main sites in Halifax and Leeds. These vary from 'dumb' terminals connected to mainframes through to the latest NT server/95 workstation system. I was the only maintenance engineer with supervisor access to all Novell servers and the first SCC engineer whom the Halifax chose to train for their new system. During my time at the Halifax, I suggested and implemented various improvements to the Halifax's maintenance and fault recording systems. The position included co-ordinating eight maintenance engineers to ensure faults were attended to within the two hour allowed response time, training Halifax helpdesk staff, and liasing with staff and management at all levels up to and including the Chief Executive Officer.

SWITCHED RELUCTANCE DRIVES Ltd. 1986 - 1996

COMPUTER SYSTEMS ENGINEER

S. R. Drives employed 25 graduate engineers plus support staff. The company's computing facility comprised of a fifty user Novell 3.12 network with six Sun SPARC stations on the same network. My duties included:

Responsibility for management and administration of all company IT hardware and software purchase and installation.

Design and implementation of the company’s Multi-platform network (Novell/Sun).

IT support for all staff.

Specification and installation of their studio style Videoconference facility.

Assessment and implementation of staff training requirements at all levels.

SKILL SET / KEYWORDS

Hardware, desktops, servers, notebooks, laptops, Compaq, printers, peripherals, software, Novell, Windows, 3.1, 95, NT, DOS, Microsoft, Office, Word, Wordperfect, Excel, Powerpoint, Access, Msmail, Outlook Express, Exchange, Schedule, Email, X400, mainframe access, Attachmate, PC Anywhere, RAS, Netscape, Internet Explorer, Pipex, UNIX, SunOS, Solaris, LAN, networks, installation, maintenance, design, supervision, supervisor, administration, administrator, support, customer liaison, SLA.